Frequently Asked Questions

How does personalization work?

Choose a personalized design and enter the requested details in the personalization field shown on that product page. Please review spelling, letters, and characters carefully before placing your order, as your piece is created from the information you submit.

Can I personalize jewelry in Arabic or Latin letters?

Arabic and/or Latin personalization is available on selected designs. The exact alphabet, language, and personalization options offered are shown on each product page. If an option is not shown for a design, please do not assume it is available.

Can I change my personalization after ordering?

Please email sales@aramele.com as soon as possible. We will do our best to help, but changes cannot be guaranteed once production has started.

How long does production take?

Most personalized pieces require approximately 10–12 business days for production or personalization before they are ready to ship. Some designs may vary, so please check the individual product page for the current estimate.

How long does shipping take?

Shipping is free on all domestic and international orders. Shipping begins after production is complete. Transit time varies by destination, customs processing, and carrier conditions. Your total delivery time is production time + shipping transit time. Delivery estimates are provided as a guide and are not guaranteed.

What materials are used?

Materials vary by design. Please check each product page for exact specifications. We do not use one universal material description for every Aramele piece.

How should I care for my jewelry?

Keep your jewelry dry when possible, avoid direct contact with perfume, lotions, and household chemicals, wipe it gently with a soft dry cloth, and store pieces separately to reduce scratching. Please also follow any product-specific care information.

Can personalized jewelry be returned?

Because personalized and custom-made items are created to your specifications, they normally cannot be returned or exchanged for change of mind or for personalization details supplied by the customer.

What if my order arrives damaged, defective, incorrect, or personalized incorrectly?

Please contact sales@aramele.com promptly with your order number and clear photos. Customer protection remains in place for damaged or defective products, the wrong item, or incorrect personalization caused during fulfillment.

How can I contact Aramele?

Email us at sales@aramele.com. We’re happy to help with personalization, product, shipping, or order questions.