Returns
HERE WHEN YOU NEED US
Personalized with care. Supported with clarity.
Because personalized jewelry is created especially for you, return eligibility is different from standard ready-made items. If something arrives damaged, defective, incorrect, or wrongly personalized because of a fulfillment error, we’re here to help.
Normally not returnable for change of mind or customer-supplied personalization details.
Damaged, defective, incorrect, or wrongly personalized orders are reviewed for resolution.
Please contact us before sending any item back.
Changes or cancellations cannot be guaranteed once production has started.
IF SOMETHING ISN’T RIGHT
Here’s the easiest next step
Email sales@aramele.com as soon as possible.
This helps us find your order quickly.
Include the item and, when relevant, the packaging.
We’ll review what happened and provide an appropriate resolution.
Personalized & Custom-Made Items
Because personalized and custom-made jewelry is created to your specifications, these items normally cannot be returned or exchanged for change of mind, preference changes, or personalization details supplied by the customer.
Non-Personalized Jewelry Returns
Non-personalized jewelry may be returned within 14 days of delivery if it is unused, unworn, and in its original condition and packaging. Please email sales@aramele.com with your order number before sending anything back so we can provide return instructions. Returns are subject to inspection. This 14-day change-of-mind return policy does not apply to personalized or custom-made jewelry. If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and provide an appropriate resolution.
Non-Personalized Jewelry Exchanges
Non-personalized jewelry may be exchanged within 14 days of delivery, provided the item is unused, unworn, and in its original condition and packaging. To request an exchange, please email sales@aramele.com with your order number before sending anything back. Exchanges are subject to inspection and product availability. Personalized and custom-made jewelry cannot be exchanged for a change of mind; however, if an item arrives damaged, defective, incorrect, or wrongly personalized due to a fulfillment error, please contact us so we can review the issue and arrange an appropriate resolution, including a replacement where applicable.
Damaged, Defective, Incorrect, or Wrongly Personalized Orders
If your order arrives damaged or defective, you receive the wrong item, or the personalization is incorrect because of a fulfillment error, please contact sales@aramele.com promptly.
Please include your order number and clear photos of the item and, when relevant, the packaging. We will review the issue and provide an appropriate resolution.
Changes or Cancellations
If you need to change personalization details or request a cancellation, contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once production has started.
Before Sending Anything Back
Please contact us before returning an item. Items sent back without prior return instructions may not be accepted.
Need help with an order?
Email sales@aramele.com with your order number and we’ll help you with the next step.